Yes, you may use our free plugins to connect with leading shop systems such as Shopify, Shopware, WooCommerce, Descartes Pixi, JTL, BigCommerce or Xentral. Your preferred shop system is not listed? Simply send us an email and our team will look into the integration of that specific shop. Thanks to our FIEGE NOW APIs, you may integrate all Enterprise Resource Planning Systems or Order Management Systems with our Warehousel Management System. For more information about integration, go here.

While you focus on selling your products, we will take care of the rest – from incoming goods, to storage, order picking and packaging of your products, to returns management. FIEGE NOW offers a solid starter package for you. Depending on your needs, further add-ons for medium-sized enterprises may be included in the starter package (for example, recording the Best Before Date and/or batch number). That is how you can build your customised eCommerce service package. For more information about our fulfillment services, go here.

Our FIEGE NOW clients have access to our digital fulfillment portal, myFIEGE. It contains numerous modules, such as for Operations Control, Order Flow, or Reporting. myFIEGE helps you with your day-to-day operations and ensures that your team and our team work well together. For more information about myFIEGE, go here.

FIEGE NOW has a broad portfolio of delivery service providers. This includes, for example, DHL/Deutsche Post, Hermes, UPS, DPD and Post AT. We are happy to work out a (multi-) carrier concept with you. You have the possibility to select from a range of shipping options (standard or express) and to add customised shipping services as needed. The latter applies to both national and international shipping within the European Union. For more information about our shipping services, go here.

FIEGE is a full-service logistics company. Next to fulfillment and shipping, additional eCommerce services such as Customer Service and Receivables Management may be added on as needed. For more information about our additional services, go here.

FIEGE NOW stands for easy and fast beginnings without exorbitant set-up costs. As a start-up, you need not fear high costs when starting off with FIEGE NOW.

For ongoing operations, your costs are composed of Fulfillment, Shipping, and Value-added Services. Those costs depend entirely on the services and add-ons that you have chosen. We are happy to answer your questions about the different pricing plans during a talk, with no obligation for you. Send us an enquiry. Get started!

No, FIEGE NOW does not stipulate minimum quantities. You may start with us as from your first parcel.

Our clients remain with us because they are satisfied, not because they have committed to a long contract term. At FIEGE NOW, you may cancel monthly at three months’ notice.

FIEGE NOW currently has fulfilment facilities in Germany and Austria. Both locations are owner-operated warehouse facilities of FIEGE.

How long onboarding will take depends on the respective requirements of your eCommerce business. When booking our starter package and using an existing shop plugin, such as Shopify, Shopware or WooCommerce, you will be able to go live in no time. The onboarding team will provide you with the exact planning for the project following kick-off.

Yes, you may use our free plugins to connect with leading shop systems such as Shopify, Shopware, WooCommerce, Descartes Pixi, JTL, BigCommerce or Xentral. Your preferred shop system is not listed? Simply send us an email and our team will look into the integration of that specific shop. Thanks to our FIEGE NOW APIs, you may integrate all Enterprise Resource Planning Systems or Order Management Systems with our Warehouse Management System. For more information about integration, go here.

While you focus on selling your products, we will take care of the rest – from incoming goods, to storage, order picking and packaging of your products, to returns management. FIEGE NOW offers a solid starter package for you. Depending on your needs, further add-ons for medium-sized enterprises may be included in the starter package (for example, recording the Best Before Date and/or batch number). That is how you can build your customised eCommerce service package. For more information about our fulfilment services, go here.

Our FIEGE NOW clients have access to our digital fulfilment portal, myFIEGE. It contains numerous modules, such as for Operations Control, Order Flow, or Reporting. myFIEGE helps you with your day-to-day operations and ensures that your team and our team work well together. For more information about myFIEGE, go here.

98% of orders that are received before the order cut-off are handed to the delivery service on the same day. Please contact our team if you require further information about our Service Level Agreements. We look forward to your enquiry. Get started!

FIEGE NOW has a broad portfolio of delivery service providers. This includes, for example, DHL/Deutsche Post, Hermes, UPS, DPD and Post AT. We are happy to work out a (multi-) carrier concept with you. You have the possibility to select from a range of shipping options (standard or express) and to add customised shipping services as needed. The latter applies to both national and international shipping within the European Union. For more information about our shipping services, go here.

FIEGE is a full-service logistics company. Next to fulfilment and shipping, additional eCommerce services such as Customer Service and Receivables Management may be added on as needed. For more information about our additional services, go here.

For ongoing operations, your costs are composed of Fulfilment, Shipping, and Value-added Services. Those costs depend entirely on the services and add-ons that you have chosen. We are happy to answer your questions about the different pricing plans during a talk, with no obligation for you. Send us an enquiry. Get started!

Monthly volumes of 1,000+ orders are not subject to our flat fee. You have questions regarding our pricing plans? Simply contact our team. We are happy to advise you. Get started!

FIEGE NOW currently has fulfillment facilities in Germany and Austria. Both locations are owner-operated warehouse facilities of FIEGE.

Looking to grow further? Not a problem. Our multi-user centres are ready to scale capacities flexibly.

Be it the summer sale, Black Friday or business at Christmas – processing large order volumes is demanding on eCommerce fulfilment. And even during peak times, thanks to demand-actuated HR planning, early training or early courses for our employees as well as scalable, robust processes, our response is fast and flexible.

Yes, you may use our free plugins to connect with leading shop systems such as Shopify, Shopware, WooCommerce, Descartes Pixi, JTL, BigCommerce or Xentral. Your preferred shop system is not listed? Simply send us an email and our team will look into the integration of that specific shop. Thanks to our FIEGE NOW APIs, you may integrate all Enterprise Resource Planning Systems or Order Management Systems with our Warehouse Management System. For more information about integration, go here.

While you focus on selling your products, we will take care of the rest – from incoming goods, to storage, order picking and packaging of your products, to returns management. FIEGE NOW offers a solid starter package for you. Depending on your needs, further add-ons for medium-sized enterprises may be included in the starter package (for example, recording the Best Before Date and/or batch number). That is how you can build your customised eCommerce service package. For more information about our fulfillment services, go here.

Our FIEGE NOW clients have access to our digital fulfilment portal, myFIEGE. It contains numerous modules, such as for Operations Control, Order Flow, or Reporting. myFIEGE helps you with your day-to-day operations and ensures that your team and our team work well together. For more information about myFIEGE, go here.

Thanks to the flexibility of our processes, FIEGE NOW offers a range of add-ons which can be booked on top of the Basic Services that come with your starter package. That is how you easily build your customised eCommerce service package. Our team is happy to share further information on value-added services with you. Contact us today. Get started!

FIEGE NOW has a broad portfolio of delivery service providers. This includes, for example, DHL/Deutsche Post, Hermes, UPS, DPD and Post AT. We are happy to work out a (multi-) carrier concept with you. You have the possibility to select from a range of shipping options (standard or express) and to add customised shipping services as needed. The latter applies to both national and international shipping within the European Union. For more information about our shipping services, go here.

FIEGE is a full-service logistics company. Next to fulfilment and shipping, additional eCommerce services such as Customer Service and Receivables Management may be added on as needed. For more information about our additional services, go here.

For ongoing operations, your costs are composed of Fulfilment, Shipping, and Value-added Services. Those costs depend entirely on the services and add-ons that you have chosen. We are happy to answer your questions about the different pricing plans during a talk, with no obligation for you. Send us an enquiry. Get started!

FIEGE NOW currently has fulfilment facilities in Germany and Austria. Both locations are owner-operated warehouse facilities of FIEGE.

Looking to grow further? Not a problem. Our multi-user centres are ready to scale capacities flexibly.

The myFIEGE Reporting module contains a feature called Goods Receipt Report which indicates or reconciles the items of which we were notified compared to the ones we stored for each delivery. This shows you at a glance whether deliveries are short or if there are overdeliveries. In the event of overdeliveries, our warehouse team creates a ticket event in the myFIEGE Operations Control module to pro-actively inform you.

Goods are stored on shelving or pallet spaces. Storage fees depend on the respective monthly maximum of occupied spaces. Except for stored returns, an SKU is stored on shelving or a pallet space.

SKU stands for Stock Keeping Unit. An SKU is an item’s registration number which clearly identifies it (for example: blue T-shirt in XS).

Our stocktaking is ongoing. The cost of this is included in the storage costs. Additionally, you are free to request periodic stocktaking.

Once a night, stock numbers are transmitted to the shop. Further updates can be set up as needed.

You may view your stock levels in real time under the myFIEGE Reporting module and export the figures as an Excel file.

Your orders are transmitted via the interface of your shop system, your Enterprise Resource Planning System, or your Order Management System to our Material Management System.

The status of any individual order can be viewed under the myFIEGE Order Flow module. Moreover, the myFIEGE Reporting module offers an Outbound Goods Report which indicates in real time the backlog of outstanding orders as well as orders that have already been shipped.

Orders may be modified before the Packed status has been activated in the myFIEGE portal. You may change the address for the order or cancel the order altogether in the Order Flow module.

FIEGE NOW offers environmentally friendly standard cardboard boxes (non-branded). We take charge of purchasing and the quality of packaging and consumables to take your products safely to your customers. Branded cardboard boxes showing your logo can be used on request.

You may use your own packaging materials branded with your logo on request. Also, we can ship your items in their original product packaging. This saves money and you are doing a good thing for the environment. We will be happy to check your individual packaging concept on request.

You will transmit all documents that are to accompany the parcel (delivery note, invoice, return slip) as a PDF file via the interface to our system. As an option, we will include a return label.

On request, we are happy to include marketing material (flyers, booklets, etc.) with the parcels.

We can include a return label with the parcel. Also, it can be retrieved via our transport portal.

When our warehouse receives a return, we conduct a detailed quantitative and qualitative inspection. The product is classified by ABS quality criteria. While processing the return, the returned item is initially posted as a B-category product, and in the following as an A-category or C-category product. A-category products are classed as available stock and are ready for resale. C-category products are classed as blocked stock. Items stored as blocked stock can be returned to you. Alternatively, you may instruct FIEGE to dispose of the items.

Returns are classed into three categories. A-category products are fully intact and can be returned to storage. B-category products can be resold after being reconditioned. C-category products are not fit for reconditioning and therefore are collected and returned to you or, on your request, disposed of by FIEGE.

Within the context of reconditioning returns at FIEGE NOW, standard services are available. This includes, for example, an olfactory inspection or an inspection for cleanliness and the removal of lint, threads, dust, stains, or other light staining. On request, FIEGE NOW also customises the reconditioning of returns. Please coordinate this with our team.

Yes, reasons for a return can be recorded on the return slip. With the help of our return reports under the myFIEGE Reporting modules, you may analyse the reasons for a return.

Whether an order was returned can be viewed in the myFIEGE Order Flow module. Moreover, in the myFIEGE Reporting module we offer Return Reports which will indicate in real time the stored return orders and returned items including reasons for their return, the original and new quality and number of days between shipping and processing of the return.

Next to processing a return, you will receive a confirmation of a return via the interface with all the relevant information based on which your payment system may initiate the reimbursement to your customers.

To empower you to focus fully on your brand, we will handle all communication with your delivery service providers.

We offer both standard and express shipping. Customised shipping services can be added optionally on request.

Some of our shipping partners offer climate neutral shipping. This includes, for example, DHL GoGreen. Our team will gladly answer all your questions about the climate neutral shipment of your parcels. We look forward to your enquiry. Get started!

We offer national shipping and shipping within the European Union. Further shipping destinations are available on request. Feel free to contact us for more information.

The cut-off time depends on the FIEGE NOW fulfillment location and on the chosen carrier. Please contact us by email for the cut-off times that are relevant for you.

Delivery times depend on the chosen delivery service and their service as well as the parcel’s destination. Delivery times in Germany are between 1 and 2 days. Send us an email to find out more about our shipping conditions.

The myFIEGE Order Flow feature gives you information about the status of your order – from transmitting the order to drop off at the end customer.

FIEGE NOW handles the Carrier Claims Management for you. The communication on Claims is under the myFIEGE Operations Control module.

A broad portfolio of products from many lines of business, such as Fashion & Lifestyle, Home & Living, Consumer Electronics, Food & Nutrition and more may be stored and shipped by FIEGE NOW. Please contact our team if you require further information.

FIEGE NOW defines an item as bulky if one or multiple sides of an article exceed/s the specified dimensions of 60x40x40 cm (LxWxH) and/or weighs more than 5kg. Only CEP-compatible items may be stored and shipped. Please contact our team if you have questions regarding the maximum dimensions and weight limits of the carriers.

Currently, FIEGE NOW cannot store or ship goods that require refrigeration or which are perishable.

Hanging garments may only be stored with FIEGE NOW following prior agreement. On principle, fashion items are stored flat on shelving or on a pallet.

Please contact our team for them to review your hazardous goods. We will need the dangerous goods class as well as the maximum storage volume per hazardous good. Please also forward the respective safety data sheet to us.

Visitors are always welcome at our locations. If you are interested in visiting our location, contact our team in advance to arrange for a time and day. We look forward to welcoming you here.

A broad portfolio of products from many lines of business, such as Fashion & Lifestyle, Home & Living, Consumer Electronics, Food & Nutrition and more may be stored and shipped by FIEGE NOW. Please contact our team if you require further information.

FIEGE NOW defines an item as bulky if one or multiple sides of an article exceed/s the specified dimensions of 60x40x40 cm (LxWxH) and/or weighs more than 5kg. Only CEP-compatible items may be stored and shipped. Please contact our team if you have questions regarding the maximum dimensions and weight limits of the carriers.

Currently, FIEGE NOW cannot store or ship goods that require refrigeration or which are perishable.

Hanging garments may only be stored with FIEGE NOW following prior agreement. On principle, fashion items are stored flat on shelving or on a pallet.

Please contact our team for them to review your hazardous goods. We will need the dangerous goods class as well as the maximum storage volume per hazardous good. Please also forward the respective safety data sheet to us.

Visitors are always welcome at our locations. If you are interested in visiting our location, contact our team in advance to arrange for a time and day. We look forward to welcoming you here.